Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days (excluding Sundays and public holidays). Once your order is processed, it will be shipped from our warehouse.

In case of high order volume or unforeseen delays, processing time may be extended. Customers will be notified in such cases.

Shipping Time

Estimated delivery timelines 5–8 business days

Delivery times may vary depending on location, courier service, and external factors.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and order value.
• Free shipping may be available on selected orders or promotions.

Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS/Email. You can use this to track your order status in real time.

Delays in Delivery

While we strive to deliver on time, delays may occur due to:

• Weather conditions
• Courier partner issues
• Remote location accessibility

We are not responsible for delays caused by courier services, but we will assist you in tracking your order.

Incorrect Address

Please ensure your shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by customers.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery
• Share photos (if damaged)

We will review and arrange for a replacement or refund as applicable.

Contact Us

For any shipping-related queries, please contact:

• Email: eshopvillecare@gmail.com

Note: This shipping policy is subject to change without prior notice.